CODE of PRACTICE for fencing installers
Note: On becoming TrustMark licensed, firms are required to self-certify their compliance with this Code of Practice and annually thereafter whilst they will be continually required to;

1.            Comply with the law.

2.            Work in a competent and responsible manner and in accordance with the requirements of the joint FISS/CSCS scheme

3.            Comply with good practice

4.            Give particular regard to matters of health and safety and current statutory requirements and

4.1.      Have a written health & safety statement

5.            Have a nominated person responsible for risk assessment and safety at work

6.            Comply with statutory waste disposal requirements complete with a written policy statement also covering hazardous waste

7.            Have a minimum of £2m for public liability and comply with statutory requirements for employers liability

8.            If not ISO9001:2008 certificated, demonstrate proper management of contracts, purchase of materials, sub-contractor responsibilities and site control.

9.            For the operation of their business;

9.1.      Have a fixed business address

9.2.      Demonstrate basic financial stability

9.3.      Have a validated tax status statement

9.4.      Have the ability to demonstrate customer care commitment

9.5.      Provide clients with clear;

9.5.1.  Written detailed specification of the services and products offered when if not the client may reasonably assumed the work will generally be to BS 1722:FENCES

9.5.2.  Any guarantee of workmanship and longevity

9.6.      Written information detailing any financial protection available

9.7.      Written information of the price for the work to be undertaken and the method of payment

9.8.      Written timetable for the works and a date for completion

9.9.      For any variation to the original specification, have quality order variation system and documentation

10.          And at all times

10.1.   Act in a courteous manner and respect client's privacy and property

10.2.   Maintain skills and knowledge of building practices appropriate to the services offered

10.3.   Be responsible for the actions of subcontractors, advisors and agents, taking all reasonable measures to ensure that work is only sub-let to those who meet the standards of this Code of Practice

10.4.   Seek to ensure client satisfaction through the provision of a clear written method for handling customer complaints

10.5.   Maintain the standing of this Code of Practice

Under the Code of Practice, members will also be committed to ensure customers, where applicable, are fully informed of the terms and benefits of TrustMark. It is proposed that this be achieved through a leaflet provided to customers by our members when they quote for work, but we may introduce other appropriate mechanisms.

Although there are no Building and Water Regulations for the Fencing industry, it must be made clear to the client that planning permission may be necessary on certain projects e.g. fences over 2m in height.